Returns on Investment (Part 1 of 12)

Your technology works. Your people are capable. Where are the returns?

You have likely invested significantly in technology over the last few years — Did the investment deliver what the business case promised? If not — why not? The technology works. The strategy was sound.

Is it the culture? Or the people? You went through rigorous hiring processes to secure the best available talent. The people are capable.

What was the missing variable?

Every change, every strategic initiative eventually lands on a team: What they do with it depends almost entirely on the conditions the leader has created.

When the conditions are less than healthy, what happens to creativity and innovation? What happens to adoption rates? Where is the willingness to raise concerns and observations before they become a crisis?

That willingness, whether it shines or is subdued, is dependent upon the relationship between a leader and their team.

What does it cost when that layer isn’t healthy?

And what becomes possible when it is?